Client Services Associate

SALARY: Negotiable

REGION: AUSTRALIA

ROLE: FULL-TIME

ROLE TYPE: Client Services Associate

The role of the Client Services Associate

We are hiring a Client Services Associate to join our growing team in Sydney. The Client Services Associate will provide a variety of loan agency administration and related client service duties in relation to GLAS’s roles as a provider of agency, trustee and finance administration services. Each team member has responsibility for a specific portfolio of Loans / Bonds and is the primary operational contact for the Borrowers and Lenders on these transactions.

To be successful in your role

We are looking for a dynamic individual able to work in an entrepreneurial fast pace working environment. To be successful in this role you are an effective communicator with excellent communication skills (written and verbal).

Responsibilities

• Managing drawdowns, rollovers, rate fixes, pre-payments, redemptions and maturities
• Inputting relevant data into the system Solvas
• Generating and sending notices to Borrowers and Lenders within specific timeframes
• Receiving and checking SSI’s, initiating the call back process where necessary
• Managing funds flow between Borrowers and Lenders
• Making payments through banking systems, arranging a foreign exchange transaction where appropriate
• Calculating and payment of principal repayments, interest, commitment and other fees (including PIK and non-pro rata events)
• Reconciling accounts
• Handling of transfers ensuring requests comply with the transaction documentation and the collection of transfer fees
• Understanding of deal documentation for inputting into the system or responding to Borrower / Lender queries
• Dealing with client queries in a timely manner
• Dealing with Audit request
• Timely escalation of relevant matters to Team Leader and/or Managers
• Due diligence with regards to potential fraud, money laundering, and both financial and reputational risk to GLAS

Experience and Qualifications

• Proven examples of working to tight deadlines
• A high degree of detail and strong organisational skills
• A desirable degree in a finance or business-related field
• Knowledge and experience within loans agency
• Knowledge of syndicated loans
• Ability to carry out loan related calculations
• Loan documentation review experience
• Good technology skills and ability to work with loan administration and payment systems

Person Specification

• Strong attention to detail and ability to work to tight deadlines
• Flexibility to adapt to the changing needs of a growing business
• The ability to represent GLAS to high standards and expectations at all times

Benefits

• Base salary + bonus
• Hybrid working
• Employee Assistance Program (EAP)
• Career development and study support
• Good holiday entitlement

It’s our people who make GLAS successful and we strive to recruit and retain the best people and operate in an environment underpinned by inclusivity, diversity, and opportunity. We recognise that a more inclusive workplace allows ideas and a variety of points of view to trigger discussions or deliver innovative results.

Besides, we want people at GLAS to be successful – we are committed in your career development. We truly believe in and live by our values of stepping in, stepping up and standing out.

In addition to our commitment to a diverse workforce we are also happy to talk about flexible working to support work life balance.